Phishing and Vishing Awareness

Please be aware. Fraudulent emails appearing to be from reputable companies and businesses or government agencies are still on the rise. The Internet scam known as "phishing" is an attempt to obtain your personal financial information. In a phishing scam, you may be warned of a serious problem that requires immediate attention or be redirected to a phony website that looks exactly like the real thing.

Likewise, in another scam known as "vishing", crooks use the comfort of your telephone to claim to be with a legitimate financial institution or other entity. These thieves ask consumers to "reactivate" their online banking account, or "verify" or "resubmit" personal information. Here are some common characteristics of fraudulent emails and websites, as well as "vishing" telephone calls:

They often have a sense of urgency telling customers that if they fail to update, verify or confirm their personal account information, access to their accounts will be suspended.

They typically ask for personal account information such as:

  • Account numbers
  • Credit and check card numbers
  • Social Security Numbers
  • Online Banking sign in IDs and passwords
  • Mother's maiden name
  • Date of birth
  • Other sensitive information

They often include links that include a legitimate company's name or website address, or impersonate someone from one of those companies.

The fraudulent emails will disguise or forge the sender's email address so they appear to be from a legitimate company, and the "vishing" telephone calls may use a fake Caller ID phone number.

The emails and pop up websites may include misspelled words and incorrect grammar.

Helpful Security Tips:

  • Never dislcose ANY personal identifying information if requested via an unsolicited email or phone call. This includes
  • Account numbers or credit card numbers
  • Personal Identification Numbers (PIN) or passwords
  • Social Security Number
  • Mother's maiden name
  • Other private information
  • Never reveal your PIN to anyone, including First National Bank employees
  • Change passwords and PINs every 30 to 60 days
  • Store your card number and PIN separately, and never write your PIN on your car
  • Type website addresses into internet browsers instead of clicking on links in emails
  • If you use First National Bank of Syracuse Online Banking, log out when finished and close your browser before leaving your computer.
  • Keep anti-virus software on your computers up to date.
  • Never leave your computer unattended during a First National Bank of Syracuse Online Banking session.
  • Be wary of any email asking you to log into First National Bank of Syracuse Online Banking if it does not link to the official First National Bank of Syracuse Online Banking site. Also, be suspicious if you are asked to enter any personal identifying information into an unexpected pop up window even if it looks official

Federal Trade Commission Identity Theft website:

Monitor accounts and credit reports. The three major credit bureaus are:

Equifax 1.800.525.6285

Experian 1.888.397.3742

TransUnion 1.800.680.7289

Call 888.773.3184 if you have any questions regarding emails or phone calls soliciting information about your First National Bank of Syracuse account(s).